Privacy Policy

Clade LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website & application (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

A. Information You Provide
Account Information: When you sign in using Google or Facebook authentication, we collect your email address, profile picture, first and last name, and authentication method. We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services.
Onboarding Details: During onboarding, we collect your preferred features, gardening zone, state (US only), and years of gardening experience.
Inventory and Wishlist Data: The app allows you to manage an inventory and wishlist of flowers. These entries are associated with your account.

B. Information We Collect about Your Usage

We may collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

C. Third-Party Data

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:
-Data Analytics Services
-User Account Registration & Authentication Services

2. How We Use Your Information
We use the information we collect to:
-Provide and Improve Services: Deliver personalized experiences and enhance functionality.
-Analyze Trends: Gain insights into user preferences and improve the app’s user experience.
-Facilitate Communication: Respond to inquiries, provide updates, and offer support.
-Enable Core Features: Store inventory and wishlist data.
-Compliance and Safety: Ensure compliance with applicable laws and secure our Services.

3. How We Share Your Information
We do not sell your personal information. We may share your information as follows:
-Service Providers: With third-party providers like HubSpot and Microsoft Clarity to help us deliver and improve our Services.
-Legal Obligations: When required by law or to protect the rights, property, or safety of our users.
-Business Transfers: In case of a merger, sale, or transfer of assets, your information may be part of the transferred assets.

4. Data Retention
We retain your personal information for as long as necessary to:
-Fulfill the purposes described in this Privacy Policy.
-Comply with legal obligations.
-Resolve disputes and enforce agreements.

If you wish to delete your account or any specific data, please contact us at info@useclade.com.

5. Security of Your Information
We implement industry-standard measures to secure your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

6. Your Privacy Rights
Depending on your location, including global visitors, you may have the right to:
-Access, correct, or delete your personal data.
-Object to the processing of your data.
-Request data portability.
-Opt-out of behavioral tracking tools.

To exercise your rights, please contact us at info@useclade.com.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-Improve website functionality.
-Analyze user behavior.
-Enable marketing and personalization.

You can manage cookie preferences through your browser settings.

8. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect information from children. If we become aware that a child’s information has been collected, we will delete it promptly.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. If you are outside the United States, please note that your information will be processed in accordance with U.S. laws, which may differ from the laws in your country.

10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Clade LLC
Email: info@useclade.com
Address: 9 Read Lane, Hollis, NH, 03049 USA